Data Quality Specialist - German, AGI Data Services - G T Quality

# Data Quality Specialist - German, AGI Data Services

Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for candidates who think big and make an impact.

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.

## Key Responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation

## A Day in the Life

You will develop robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, you create prescriptive actions, examining data patterns to formulate effective solutions. You maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, you identify opportunities for workflow enhancement and quality improvements. You serve as a key escalation point for customer concerns, providing strategic recommendations based on your deep understanding of processes. You consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation.