# Applied AI & Automation Engineer
Join a fast-growing, innovation-driven environment where you will design and implement automation solutions that reduce manual work, improve reliability, and streamline critical workflows across multiple departments.
## Accountabilities
- Identify operational bottlenecks, repetitive tasks, and workflow inefficiencies across business functions, prioritizing automation opportunities based on impact, feasibility, and business value
- Partner with Operations, Customer Support, Technology, Finance, and other stakeholders to understand processes and translate requirements into scalable automation solutions
- Design, develop, and deploy production-grade automations using APIs, webhooks, integrations, and event-driven architectures
- Apply AI and large language models (LLMs) to automate tasks such as classification, routing, summarization, information extraction, and decision support where appropriate
- Integrate automation solutions with existing systems and tools while minimizing disruption to established workflows
- Ensure automations are reliable, observable, testable, and maintainable through strong engineering practices and monitoring processes
- Continuously monitor production performance, troubleshoot issues, and iterate on solutions to improve effectiveness and resilience
- Promote reusable automation frameworks and best practices, reducing reliance on fragile scripts and one-off implementations
- Contribute to the development of scalable operational processes that support business growth and long-term efficiency