Churned

Churned provides a customer retention platform that assists Customer Success, Revenue, and Marketing teams in reducing customer churn and increasing upsell opportunities. The company utilizes predictive and prescriptive artificial intelligence models to analyze customer behavior data and identify patterns that indicate a risk of leaving. By organizing and interpreting this data, the platform offers pinpointed recommendations on how and when to engage with at-risk customers. The core offering is Co-Pilot, a proprietary AI engine that automatically suggests and applies retention, upsell, and engagement strategies tailored to each unique customer profile. This approach moves beyond manual churn prediction, which can be costly and inefficient, by automating the process of identifying and acting on churn signals. The platform is designed for various sectors, including B2B SaaS, product subscriptions, publishers, and energy companies, allowing them to maximize customer lifetime value with targeted, data-driven actions.