Jochem.ai

Jochem is a knowledge management platform designed to provide quick and accurate answers to both customer and employee questions by connecting to a company's existing knowledge base. The system functions by allowing users to ask questions, which Jochem attempts to answer by searching through internal files and articles. If the platform cannot find a definitive answer, it automatically matches the question to an internal expert based on their specific area of knowledge. This process eliminates the need for employees to search for the right person manually. Furthermore, Jochem captures the expert's response, which is then fed back into the knowledge base after approval, ensuring continuous and automated learning. This mechanism helps to reduce the time spent on repetitive questions, improves the accuracy of information over time, and avoids dependency on specific senior employees for common queries. The platform is positioned as a tool for solving customer and employee support issues, with a focus on reducing average handling time.