Lemni

Lemni is a technology company that provides a platform for businesses to create and deploy custom artificial intelligence agents for customer interactions. The core offering is a plug-and-play builder that allows users to set up AI agents to handle various customer service and operational workflows, such as managing inbound inquiries, automating processes, and providing personalized support at scale. These agents work across multiple channels, including email, phone, and messaging applications like WhatsApp. The platform integrates with existing business tools such as Gmail, HubSpot, and Shopify, enabling agents to perform actions like drafting emails, creating contacts, or managing orders. Lemni's system includes an 'Inbox' feature for human oversight, allowing teams to approve or decline actions before they are executed by the AI, ensuring control and security over automated processes. The company, founded in Amsterdam, helps businesses manage large volumes of customer communication without expanding their workforce.