Ekkie AI

Ekkie AI offers an artificial intelligence platform designed for Managed Service Provider (MSP) service desks to automate and streamline ticket management. Its core product automates critical steps like ticket labeling, dispatching, and resolution planning. The platform automatically assigns priority, issue type, and relevant tags to incoming tickets, ensuring consistency and dispatchability. It also features availability-based dispatching, routing tickets to available engineers and re-dispatching as availability changes. Through Ekkie Chat, engineers receive step-by-step resolution plans, which are executed only after human approval. The value proposition includes reducing triage time, accelerating dispatch, and achieving faster ticket resolutions, all while integrating seamlessly with existing PSA/ITSM and Microsoft environments.