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AI Agents Are Everywhere. Knowing How Users Experience Them Is Not - Tate Devitt
Global AI Community16 June 2026Watch on YouTube
Description
Most AI teams can tell you how their agent was built. Far fewer can tell you how users actually experience it: what they ask, where they get stuck, and whether the agent is delivering on its promise. This session introduces Pendo Agent Analytics, a free tool that gives product and AI teams real visibility into agent conversations and user behavior. We'll walk through what it is, what it shows you, and why shipping without it means shipping without direction. Join our separate 60 minute, hands-on workshop to set it up yourself.
What you'll learn
- Most AI teams understand how their agent was built, but lack visibility into how users actually experience it in practice
- Pendo Agent Analytics provides insight into agent conversations and user behavior to identify where users get stuck and whether the agent keeps its promises
- Without understanding user experience and feedback, AI teams operate without clear direction when optimizing their agents
- Real-world conversation data helps product and AI teams better understand what users expect from and need from AI agents
Frequently asked questions
What is Pendo Agent Analytics and what problem does it solve?
Pendo Agent Analytics is a tool that gives product and AI teams real-time visibility into agent conversations and user behavior. It solves the challenge that teams typically cannot see what users ask their AI agent, where they get stuck, and whether the agent delivers on its promise.
Why is it important for AI teams to analyze user experiences of agents?
Analyzing user experiences helps teams understand what actually happens when users interact with the agent. This provides clarity on where optimization is needed and ensures you don't optimize agents blindly without clear direction.
What kind of insights can you gain from the tool?
You gain visibility into agent conversations, user behavior, points where users get stuck, and whether the agent delivers on its promise to users. This enables teams to make more targeted improvements.
Does Pendo Agent Analytics offer training or support for teams?
Yes, a separate 60-minute hands-on workshop is offered where teams can learn how to set up and use the tool themselves.