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AI and ageing: bridging the digital divide for older adults | Ce Wang, China Mobile

AI for Good11 August 2026Watch on YouTube

Description

As AI advances, could a new “intelligence divide” leave older adults behind? Ce Wang, Senior Researcher at China Mobile Research Institute (CMRI), explores how AI is reshaping age-friendly digital services while raising concerns around data privacy, algorithmic fairness and safety. The session examines how human-centred design and inclusive innovation can help older adults participate equally in an increasingly intelligent society. Recorded live at the AI for Good Global Summit 2026 at Palexpo in Geneva, Switzerland. _____________________________________________________________________ AI for Good is identifying innovative AI applications, building skills and standards, and advancing partnerships to solve global challenges. AI for Good is organized by ITU in partnership with over 50 UN partners and co-convened with the Government of Switzerland. Join the Neural Network! 👉https://aiforgood.itu.int/neural-network/ The AI for Good networking community platform powered by AI. Designed to help users build connections with innovators and experts, link innovative ideas with social impact opportunities, and bring the community together to solve global challenges using AI. 🔴 Watch the latest #AIforGood videos! https://www.youtube.com/c/AIforGood/videos 📩 Stay updated and join our weekly AI for Good newsletter: http://eepurl.com/gI2kJ5 🗞Check out the latest AI for Good news: https://aiforgood.itu.int/newsroom/ 📱Explore the AI for Good blog: https://aiforgood.itu.int/ai-for-good-blog/ 🌎 Connect on our social media: Website: https://aiforgood.itu.int/ X: https://twitter.com/AIforGood LinkedIn Page: https://www.linkedin.com/company/26511907 LinkedIn Group: https://www.linkedin.com/groups/8567748 Instagram: https://www.instagram.com/aiforgood Facebook: https://www.facebook.com/AIforGood Disclaimer: The views and opinions expressed are those of the panelists and do not reflect the official policy of the ITU.

What you'll learn

  • AI can help older adults access digital services more effectively, but risks creating an 'intelligence divide' if older adults are left behind.
  • Privacy risks, algorithmic bias, and safety concerns are critical considerations when developing AI applications for older adults.
  • Human-centred design and inclusive innovation are essential to ensure older adults participate equally in an increasingly intelligent society.
  • Age-friendly digital services require attention to the specific needs and capabilities of older users.

Frequently asked questions

What is the risk of an 'intelligence divide' for older adults?
If AI applications are not designed inclusively, older adults may fall behind in accessing digital services, creating growing inequality in access to intelligent technologies.
What safety challenges must be addressed in AI for older adults?
Key priorities include data privacy, algorithmic bias that could discriminate against older adults, and overall safety when implementing AI systems in services for seniors.
How does human-centred design contribute to inclusive AI innovation for older adults?
Human-centred design places the needs of older adults at the core of development, ensuring AI systems better match their capabilities and enable more equal participation.

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