All videos
0:00 / 0:00
application

How 11x Built a Slack-Native Bug Triage Agent with LangSmith Fleet

LangChain15 July 2026Watch on YouTube

Part of series

Ep. 6 · LangChain Deep Agents

Stap-voor-stap uitleg en tutorials over het bouwen, configureren en deployen van Deep Agents met het LangChain-framework.

View the series

What you'll learn

  • 11x built a bug triage agent that works entirely through Slack, without the organisation writing code, managing infrastructure or building its own Slack app.
  • The same Slack agent extended to use cases such as triaging Datadog alerts and acting as a general Q&A agent, serving the whole organisation.
  • Salespeople also use the agent live during sales calls for quick product questions.
  • Patel wants to make agent building with Fleet available to every individual on the team, not just a small group of engineers.

Frequently asked questions

What role does Slack play in the agent 11x built?
Slack is the only interface employees use to reach the agent. They tag it across the company's main channels and simply ask it questions.
Why did 11x choose Fleet instead of building a custom agent?
Patel did not want to write code, deploy his own infrastructure or build his own Slack app. Fleet offered all of it, including the Slack integration that was a key requirement for him.
What is the next step for 11x with Fleet?
Patel wants to put agent building in the hands of every employee, so they can automate their own workflows and those of their teams, rather than leaving it to a small group.

Topics

ai-agentslangsmithapplicationworkflow-automationenterprise-ai

Sources

What is known about this topic outside the broadcast, and where it says so.

Description from the channel

Jeson Patel, CTO at 11X, explains how a bug triaging process that once ran on one PM's personal machine turned into a Slack-native AI agent used across the company. He walks through why he chose LangSmith Fleet to build without writing infrastructure code, how the agent expanded to cover Datadog alert triage and general Q&A, and why he now wants every team member building their own agents. Chapters: 0:00 Meet the CTO bringing AI to go-to-market 0:09 The bug triage problem hiding on one PM's laptop 0:22 What he needed: agents without the infrastructure headache 0:35 Finding Fleet and thinking it was too good to be true 0:42 How people actually find and use the agent in Slack 0:52 From bug triage to a general-purpose agent 1:06 Folding every use case into one agent 1:24 Salespeople pulling it up mid-call 1:35 The next step: letting the whole org build agents 1:44 Why Fleet's ease of use changes who gets to build Resources: → LangSmith Fleet: https://www.langchain.com/langsmith/fleet → LangSmith: https://www.langchain.com/langsmith → 11X: https://www.11x.ai