How Endress+Hauser put 50k knowledge articles to work with AI agents

Description

Ever wondered what it really looks like to take AI from a pilot project to a full-scale production? In this episode of Behind the Build, Kevin Geiger (IT Lead for the Salesforce Platform) at Endress + Hauser shares the authentic story of their journey with Agentforce. From managing a massive database of 50,000 multilingual knowledge articles to navigating a quick pivot from an external rollout back to internal focus groups, this is a raw look at what it takes to build trust and consistency with AI in the industrial process measurement industry. Discover how Endress + Hauser used Agentforce to significantly speed up employee onboarding and empower newly hired engineers to talk to customers with total confidence. #Agentforce #Salesforce #AgenticEnterprise #Agentforce #DigitalTransformation #CustomerSuccess #aideployment --------- Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.