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Salesforce Headless 360 Super Demo: API-First, MCP-Native Agentic Experiences

Name: Salesforce Headless 360 Super Demo: API-First, MCP-Native Agentic Experiences
Uploaded: 2026-08-19T19:07:04.000Z
Duration: 11 min 18 s
Channel: Salesforce Product Center
Description: Salesforce demonstrates Headless 360, a platform for building API-first agentic experiences with AI agents (Agentforce) that integrate data from multiple sources without manual stitching. The demo shows how developers can deploy agents using MCP-native interfaces and render the same experience across platforms (React, Slack, ChatGPT, Teams).

Salesforce Product Center19 August 2026Watch on YouTube

Part of series

Ep. 11 · Agentforce Coworker Build

View the series

What you'll learn

Headless 360 enables developers to build API-first agentic experiences without manually stitching data from multiple sources
Agentforce AI-agents integrate CRM, Data 360, Tableau, and MuleSoft into one structured, agent-ready experience via MCP-native interfaces
The same agentic experience deploys seamlessly across React, Slack, ChatGPT, and Microsoft Teams without rebuilding, using HXL
MCP tools define a data contract that allows Agentforce agents to operate and resolve partner account data through Informatica

Frequently asked questions

What is the main problem that Headless 360 solves?

Headless 360 solves the problem of developers having to manually combine data from five different systems (CRM, Data 360, Tableau, MuleSoft, ERP). The platform unifies this data into one API-first, agent-ready experience.

How do MCP tools work in the Headless 360 platform?

MCP tools define a data contract that gives Agentforce agents visibility into available data and actions. They connect Salesforce MCP with external systems like Informatica and Data 360 so agents can return structured responses.

Which platforms can use the same agentic experience without modifications?

The same agentic experience can be deployed directly via HXL to React, Slack, ChatGPT, and Microsoft Teams without rebuilding the agent.

How are partner account data and other information brought together in Headless 360?

Informatica resolves partner account data and surfaces it through Data 360 MCP. This is combined with loyalty data, churn signals, live inventory, and Tableau insights into one structured response that Agentforce can use.

Topics

agentic ai salesforce agentforce mcp integration api-first architecture ai applications

Description from the channel

See how Salesforce Headless 360 enables developers to build API-first, MCP-native agentic experiences — without hand-stitching data from five different sources. This Headless 360 demo follows a developer who assembles loyalty data, churn signals, live inventory, and partner context into a single governed, agent-ready answer, then deploys it across every surface their team works in. In this video, you'll learn how to: Use Headless 360 to unify CRM, Data 360, Tableau, and MuleSoft into one structured, agent-ready experience Ground Agentforce in your Salesforce org and define a data contract using MCP tools Resolve and master partner account data with Informatica and surface it through Data 360 MCP Build and test an Agentforce agent that returns a structured readiness response with a recommended next step Deploy the same agentic experience across React, Slack, ChatGPT, and Microsoft Teams — without rebuilding TIMESTAMPS 0:00 - Introduction to Headless 360 and the event readiness challenge 0:40 - The data problem: CRM, Data 360, Tableau, MuleSoft, and ERP 1:30 - Live demo: React app with Agentforce event readiness card 2:15 - The old way: hand-stitching context across systems 3:00 - Building with Headless 360: API-first, MCP-native approach 3:45 - Grounding in Salesforce MCP and defining the data contract 4:20 - Resolving partner data with Informatica and Data 360 MCP 5:00 - Adding Tableau insights and MuleSoft actions to the agent 5:45 - Assembling and testing the Agentforce agent 6:30 - Rendering the response with HXL across surfaces 7:15 - Deploying the same card in Slack, ChatGPT, and Teams RESOURCES & LINKS Explore Headless 360: salesforce.com/headless Learn more about Agentforce MCP Support: salesforce.com/agentforce/mcp-support How Agentforce Works: salesforce.com/agentforce/how-it-works/video Subscribe to Salesforce: bit.ly/SalesforceSubscribe #Headless360 #AgentforceDemo #MCPNative #AgenticAI #HeadlessArchitecture #Headless360 #SalesforceHeadless #SalesforceHeadless360 --------- Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.