AI engineer

# AI Tooling Integration & Management

Own the technical management of TOPdesk's internal AI platforms. Build and maintain API integrations, MCP servers, connectors, and workflow automations that extend these tools into TOPdesk's operational stack (TOPdesk ITSM, Jira, Microsoft 365, Azure, and more).

# IT Operations Automation

Apply AI to IT Ops' own workflows; incident triage, ticket routing, reporting, asset queries, SML/onboarding automation, and scripting assistance. Reduce manual steps and free team capacity for higher-value work. Contribute to the scripts repository and establish AI-assisted scripting as a team-wide practice.

# AI Use-Case Development (Cross-functional)

Partner with other domains to identify, prototype, and deliver AI use-cases across departments. Run hackathons, discovery workshops, and proof-of-concepts.

# AI Governance & Compliance Tooling

Build and maintain the technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking.

# AI Adoption Enablement

Act as the technical face of AI enablement at TOPdesk. Run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI champion network. Help employees practically understand what AI can do for their role.

# Platform Security & Responsible Use

Work with other teams to ensure all AI tools meet TOPdesk's security, privacy, and GDPR standards. Evaluate new AI tools before approval, maintain the approved-tools governance process, and help enforce the acceptable use policy.