Engaige Technologies

Engaige Technologies provides an automated customer service platform specifically designed for e-commerce businesses. The company's core offering is an AI agent that resolves customer support questions and assists with sales, operating across multiple channels such as chat, email, and social media. The platform is built to understand a brand's products and support policies, allowing it to handle up to 80% of customer inquiries autonomously. This includes fully resolving "Where Is My Order" (WISMO) questions by interpreting live order and carrier data, moving beyond simple link deflection. By offering 24/7 support and product advice, Engaige aims to increase conversion rates for its clients. The system is designed for quick implementation, with the goal of achieving significant resolution rates within weeks, while providing full visibility into the AI's decision-making process to maintain brand control and security.