Runnr.ai

Runnr.ai provides a guest communication platform designed for the hospitality sector, including hotels, holiday parks, campsites, and aparthotels. The system automates repetitive guest questions and interactions, primarily through channels like WhatsApp and the Booking.com inbox, freeing up staff for other tasks. The platform features a unified inbox that consolidates messages from various sources. It also offers proactive messaging to engage guests from booking to checkout, achieving high open and engagement rates. Furthermore, Runnr.ai facilitates automated upsells for services such as breakfast or late check-out, and handles guest requests. The company reports that its automation rate for guest questions and interactions is 95%, contributing to an average of 50 euros in extra revenue per room per month through relevant upselling. The system integrates with various Property Management Systems, housekeeping software, and mobile key systems.