Data Quality Specialist - German, AGI Data Services - G T Quality

Quality Specialist role at Amazon focused on building and maintaining comprehensive quality frameworks across all operations.

## Core Responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Collaborate with customers, operations, and internal support teams to optimize workflow quality
• Conduct side-by-sides to identify workflow improvement and quality enhancement opportunities
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and recommendations
• Evaluate and propose improvements for quality tools
• Support process documentation and implementation

## A Day in the Life

Primary responsibilities start with developing robust quality strategies in collaboration with customers and CPMs, covering metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions by examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing critical feedback loops between operations and customers, gathering insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow improvement and quality enhancements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on deep process insights. They continuously evaluate quality tools and suggest refinements to improve effectiveness, while simultaneously maintaining and updating process documentation for standardization and clarity across all workflows.