Implementation Lead

# Implementation Lead

Stellar is looking for an Implementation Lead, a foundational technical hire responsible for successful AI agent implementations at Stellar's mid-market and enterprise clients. This role sits at the intersection of solution engineering, customer success and digital consulting.

## Key Responsibilities

• Lead multiple concurrent implementation projects across mid-market and enterprise clients, ensuring timelines, scope, and quality expectations are consistently met
• Identify and translate customer requirements into high-quality agent and integration designs in collaboration with Product and Engineering
• Serve as the primary partner for new customers during onboarding, guiding them from kickoff to successful go-live
• Develop and maintain trusted relationships with customer stakeholders—both technical teams and business leaders—throughout the implementation lifecycle
• Proactively manage project risks, blockers, and scope changes, ensuring smooth resolutions and minimal disruption to customer success
• Build and continuously improve scalable, repeatable onboarding and implementation playbooks, while remaining flexible to unique customer needs
• Act as the voice of the customer internally, surfacing actionable feedback to influence the product roadmap and process improvements
• Drive continuous improvement initiatives, focusing on speed, reliability, and consistently exceptional customer experience
• Help shape Stellar's implementation methodology, establishing best practices for onboarding, project management, and customer engagement

## Requirements

• 2+ years of experience in implementation, digital consulting, or solution engineering, ideally with exposure to complex system integrations
• Successfully led technical projects in large, complex organisations and comfortable navigating both strategic and operational conversations
• Strong understanding of APIs, backend systems, and integrations with ability to translate technical concepts into business-friendly terms
• Exceptional organisational and project management skills—able to juggle multiple projects and stakeholders without losing focus or quality
• Proactive communicator and natural relationship builder, comfortable working across technical stakeholders, executives, and end users
• Thrive in fast-paced, ambiguous environments and excited to build processes from the ground up
• Detail-oriented, solutions-focused, and driven to deliver high-quality outcomes
• Fluent in English; Dutch or other European languages are a plus