Data Quality Specialist - German, AGI Data Services - G T Quality

# Quality Specialist - AI & LLM Operations

Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all our businesses. We are looking for Quality Specialists to play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.

## Key Responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation

## A Day in the Life

Primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. Specialists serve as key escalation points for customer concerns, providing strategic recommendations based on deep understanding of processes. They evaluate quality tools, suggesting refinements to enhance effectiveness, while maintaining and updating process documentation to ensure standardization and clarity across all workflows.