As Senior Specialist AI & Chatbots, you are the strategic and technical driving force behind AI-driven customer interaction platforms. You are responsible for developing, implementing and scaling LLM and chatbot solutions that improve BSS/CRM processes.
Your Role:
- Lead a team of AI, chatbot and data experts within the BSS/CRM domain
- Develop AI and conversational strategy, roadmap and architecture for CRM processes
- Design, build and optimize LLM models, chatbots and intelligent automations
- Integrate generative AI applications within CRM/BSS (customer cases, service flows, billing, provisioning)
- Ensure alignment with business, IT, architecture and data teams
- Oversee ethics, privacy (GDPR), compliance and security
- Monitor performance and quality of conversational interfaces
- Advise stakeholders on AI capabilities and innovations
- Play a guiding role in vendor selection and technology choices
- Lead pilots, POCs and implementations
What You Bring:
- Completed higher vocational or university degree in AI, Computer Science, Data Science or similar
- 5+ years of relevant experience with AI, NLP, LLMs or chatbot technology in a leadership role
- Experience with Azure OpenAI, AWS Bedrock, Google Vertex AI, Dialogflow, Rasa, Cognigy
- Deep knowledge of conversational design and prompt engineering
- Experience with Python or other AI/NLP languages
- Experience with data, cloud and integration architectures (Azure, AWS, GCP)
- Strong leadership qualities and stakeholder management
- Vision for ethical and safe deployment of generative AI